Re: What app can be used to open Turbo Tax. None of the Microsoft ones work? (2024)

‎November 25, 20192:07 PM

If you downloaded the tax data file from the online edition, the data file can only be opened by the TurboTax software for the same tax year as the tax data file. The tax data file will have a file extension of .taxyyyy where yyyy is the tax year, eg .tax2018 for tax year 2018.

If you download the PDF of the online tax return that file can be opened by any compatible PDF viewer, such as Adobe Reader.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account -https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the sectionYour tax returns & documentsclick onShow. Click on theYearand Click onDownload/print return (PDF)

@alrulewrote:

Yes I did the download and the program is in my file explorer but when I try to open the program a Microsoft window comes up and wants me to use an app to open. I can't seem to get past that window.

If you downloaded the tax data file from the online edition, the data file can only be opened by the TurboTax software for the same tax year as the tax data file. The tax data file will have a file extension of.taxyyyywhereyyyyis the tax year, eg.tax2018for tax year 2018.

If you download the PDF of the online tax return that file can be opened by any compatible PDF viewer, such as Adobe Reader.

If you downloaded the TurboTax software the file extension is .exe and does not need any other app to open or install the program.

So.....What did you download?

If you downloaded the Desktop program, then did you install it and enter the 14 digit License Code?

Find your Windows Desktop download

https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

How to install Turbo Tax on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

@VolvoGirl

FYI

2019 tax program lisc is 14 digits/characters

2020 tax program lisc is (supposedly) 16 digits/characters

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

@twoxhockeymomYou are posting to a thread that has not had any activity for over two years. What "same problem" do you have?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

@twoxhockeymomWhat TurboTax program did you purchase? Desktop or Online?

If desktop you have to download the 2021 software you purchased by signing onto your download account, assuming you requested download and not a CD -

If online, did you complete and file the tax return on or before October 17, 2022? You can download the PDF of the tax return you filed when you sign onto your online account.

If you did not complete and file the 2021 return then you will have to download the 2021 tax data file and then download the 2021 desktop software.

If you purchased the 2021 online edition you will have to contact TurboTax support so that they can push a desktop installation file to your download account at no charge. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax